Orders | Delivery | Errors

Placing an Order
Before any order is placed on the online store, you must understand that you pay when an order is placed. You agree that you are responsible for reading the full product listing before you decide to buy.  When you commit to buy items from the website, and enter the checkout-payment process, you are entering into a legally binding contract.  You can pay by PayPal or debit/credit card.  We reserve the right to amend or change our product prices at anytime.

 

Delivery
Any delivery costs will be shown during the checkout process before you are asked to pay.

Delivery will normally be within 14 working days from payment date and delivery costs are included in the final price you pay. However, please allow up to 30 days for goods to arrive.
Once you add an item to your shopping bag it will be displayed in your shopping cart with description of items and total price. You complete the purchase a secure payment page.
Some items are dispatched by other sellers using our website, you understand that your delivery details will be passed to the seller for them to despatch items directly to you.
After your order is placed online, we will:
• Send you via email a receipt for goods purchased no later than when the goods are delivered
• Deliver the goods within a maximum of 30 days unless otherwise agreed
• NOTE: These rules don’t apply to goods and services worth £42 or less

 

Order Errors
If you have made an error with your order you must notify us in writing immediately by sending an email to punkboot@outlook.com and include as many details as possible about the order placed and the error made. Do not wait until the order is delivered to notify us of errors. If you have received your order before realising your error, then please refer to ‘cancellation and returns’ policy.  You understand that we are not liable for your time or the cost of internet connection to notify us of errors. If a telephone number is provided for you to call us, we are not liable for the cost of the call or any text messages sent to us.  By placing an order, you agree to these terms and conditions

Cancellation and Returns

Your legal rights: When you buy goods from our website, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty, not fit for purpose or misdescribed.  In these cases, you have the legal right to cancel your purchase at any time up to14 days after your order is delivered.  If we receive a valid claim under consumer rights, we will either repair or replace the item(s).  If we are unable to repair or replace the item(s), then we will offer a refund.   We will only offer a reapir or refund if you’ve told us within 14 days of receiving your goods. You have14 days to return the goods once you’ve told us.  We will refund you within 14 days of receiving the goods back including return postage paid by you. You are responsible for obtaining proof that you have returned items to us and the cost of return. We cannot be held liable for items lost in the post.  Items being returned must be in their original packaging.  Any refunds offered will be paid to the original payment source.
You must return your goods to:
4 Balfern Fold
Westhoughton
Bolton
BL5 3SJ
Additions to your legal rights: We do not operate any additional policies to that of your legal rights. For example, we do not offer refunds or replacements if you simply change your mind, bought the wrong size, or an unwanted gift - there is no automatic right to return goods.

Privacy Policy

What is a privacy policy?
A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy. Countries around the world have their own laws with different requirements per jurisdiction regarding the use of privacy policies.
What type of information do you collect?
We may collect personal information from site visitors, such as email, name, IP addresses, billing details etc. Collected information may be provided by our visitors and users of our website or collected automatically through monitory tools. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you send us a message through a contact form, when you purchase a product in our shop, or when you subscribe to newsletters.  When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address and this personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We might collect email addresses for your marketing campaigns, or your addresses for shipping purposes.  We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?
We store your information on our website and use your information in ways listed as mentioned above. We do not sell or trade your information, we only use your information for the purpose it was intended for. We may however be forced to share your information with legal enforcement agencies, according to relevant local regulations.  Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the
standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of visitor’s movements and actions on a site.
There are two types of cookies: Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user. Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site. Listed below are the cookies Wix places on Wix sites:
XSRF-TOKEN - Use for security reasons

hs - Used for security reasons

svSession - Used in connection with user login

SSR-Caching - Used to indicate the system from which the site was rendered

_wixCIDX - used for system monitoring\debugging

_wix_browser_sess - used for system monitoring/debugging

consent-policy - used for cookie banner parametres

smSession - Used to indentify logged in sight members

TS* - used for security and anti fraud

bSession - used for system effectiveness measurement

fedops.logger.sessionld - used on multilingual websites to save user language preferences


If you don’t want us to process your data anymore, please contact us at punkboot@outlook.com.

 

Privacy policy updates
From time to time we may change or update our site's privacy policy. It is recommended that you check regularly for updates.
We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so
that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at punkboot@outlook.com
https://support.wix.com/en/article/creating-a-privacy-policy

Data Protection

General Data Protection Regulation (GDPR)
Punkboot Promotions and our hosting site are 100% committed to data protection. That’s why we welcome the General Data Protection Regulation (also known as the GDPR)

 

What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for all individuals. It aims to protect the fundamental right to privacy and the protection of personal data.

Customer trust is our absolute top priority. We know that users care about their privacy and data security.  Our hosting site has worked with a team of experts and have implemented the required adjustments to their products, services, and documentation, to ensure compliance with the GDPR. This empowers their customers to get more control over their personal data and gain the tools necessary to protect the information of visitors to the site.
Our hosting site is dedicated to data protection and have effectively reinforced this.

 

What are we doing to ensure data protection for all our customers?
We employ only a small team of people and all are dedicated to the security of our customer information.  Our hosting site is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. They regularly perform internal security audits to maintain its ISO/PCI security certifications. Our hosting site signup and login services are completed through a secure server (HTTPS/SSL). Our hosting site uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our hosting site servers.  Our hosting site is certified under the Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.  In accordance with the GDPR, site visitors have the right to access their data or "be forgotten" (to be permanently deleted from your databases). Our hosting site has developed the two main tools to assist us in becoming GDPR compliant. In accordance with the GDPR, you may request a copy of data that our site has collected, and/or you may request that we permanently delete your data that has been processed on our site. by sending your request in writing to punkboot@outlook.com. We will then send a request to our
hosting site. After submitting a delete request, we will receive a notification confirming the start of the process from our hosting site. Your data will be deleted within 48 hours of us submitting the request to our hosting site.
https://support.wix.com/en/article/general-data-protection-regulation-gdp

Website Disclaimer

The information contained in this website is for general information purposes only.  The information is provided by Punkboot Promotions and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related photographs and graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss
of data or profits arising out of, or in connection with, the use of this website.  This website may contain links to other websites which are not under the control of Punkboot Promotions. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  Every effort is made to keep the website up and running smoothly. However,
Punkboot Promotions takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

Copyright notice
This website and its content is copyright of Punkboot Promotions and Angelina Johnson.  © Punkboot Promotions 2022 and © Angelina Johnson 2022. All rights reserved. Moral Rights Asserted.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may share the content to individual third parties for personal use only, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit or commercially gain from the content. Nor may you transmit it or store it in any other website or
other form of electronic retriev

Website Terms and Conditions

The owner of this website is Martin Unsworth.  The website is operated by Martin Unsworth.  The website is edited and updated by Angelina Johnson.  We have set out the terms of use under which you may use our website and the services which we offer.  This website offers items for sale such as clothing, physical music products, second hand music and books and event tickets and operates a facility for customers and consumers to contact us to use our services.  By using our website you agree to abide by our terms and conditions.  Anybody may purchase items from our website and anybody can contact us via the website.  However, if the law in your country prohibits you from using our website then please refrain from doing so.  Our website does not offer any subscription services.  We may, without prior notice change what services and products we offer.  We may temporarily or permanently suspend products and services as we see fit without notice and without liability.

User accounts may be permanently or temporarily suspended without giving notice, for any reason and without liability if we find there has been a violation of our terms and conditions and policies.  You may discontinue using our website and your account at any time.

You agree to indemnify and hold the website owners and operators harmless from demands including claims or expenses, liabilities or loss arising out of or in connection with your use of the website or any service offered by it.  The website owners and operators assumes no liability or responsibility for mistakes and\or inaccuracies, personal injury of any nature whatsoever resulting from your access to our services and any unauthorised access to secure servers and the personal information contained within them.

We reseve the right to amend or changhe these terms and conditions.  You are responsible for checking periodically for any changes.  By continuing to use the website, you agree to its terms and conditions.

You agree to be contacted by us for promotional purposes via message, email and phone call.  If you do not wish to receive such promotional material, then contact us at any time by emailing punkboot@outlook.com